Transportation & Shipment of Media
IMPORTANT! If you have ANY questions or concerns, PLEASE Contact Us before shipping your media. Improper shipping can irreversibly damage media.
Digital evidence stored on USB flash drives, DVDs or CDs, hard drives can be safely shipped to our Napa Valley headquarters by UPS or FedEx. Analog media such as VHS tapes or cassette tapes can also be sent to our lab.* The media should be packaged in bubble-wrap or other similar padding material, and placed in a sturdy envelope or box to ensure safety during shipping. It is recommended that the packaging be marked “FRAGILE”.
If chain-of-possession is an issue, a signature should be required of us when we receive the evidence from the shipper. We will subsequently prompt the return shipper to obtain a delivery signature from you when the evidence is returned to you from our lab.
*Important Note: If the recording is on an analog tape, such a standard audio tape, VHS tape, microcassette tape, etc., it is important to provide the most original copy to our analysts. The actual original will provide the best outcome, but if it isn’t available, a good, first generation copy should be used. Unless the media is digital, each time a tape is copied there is greater loss of quality with each subsequent copy.